14 clinics across Auckland, one caring team
Pet emergency
If your pet is injured or suddenly unwell, phone your closest Veterinary Hospital Group clinic straight away. Calling ahead lets our team prepare for your arrival and tell you what to do on the way.
When to call straight away
If you notice any of these, phone a clinic immediately. If you are unsure, it is always better to call and ask.
Before you arrive
Keep yourself safe and your pet as calm and still as possible. Our team will guide you over the phone.
Phone the clinic you are heading to so the team can get ready for your pet.
Wrap your pet in a towel or blanket and move them gently. Carry cats and small pets in a secure carrier.
If you think your pet has eaten something toxic, bring the packet, plant or a photo of it with you.
Animals in pain may bite or scratch, even if they never normally would. Handle them gently and keep your face away.
Many human pain relievers are toxic to pets. Wait for advice from our vets.
Outside opening hours
Phone your usual clinic and listen to the recorded message for the latest after hours instructions. Our Dairy Flat clinic provides on call cover for its farm and lifestyle clients.
For life threatening emergencies when our clinics are closed, please go directly to your nearest after hours emergency veterinary hospital.
Several of our clinics are open late on weekdays, and Silverdale and Remuera are open on Sundays. Check your clinic's hours before you travel.
See clinic hoursTap to call
This page is general guidance only and is not a substitute for veterinary advice. If in doubt, call.
Hibiscus Coast and Rodney
Hibiscus Coast and Rodney
Hibiscus Coast and Rodney
Hibiscus Coast and Rodney
North Shore
North Shore
North Shore
West Auckland
West Auckland
West Auckland
Central and East Auckland
Central and East Auckland
South Auckland
South Auckland
Our emergency care policy
The Veterinary Council of New Zealand Code of Professional Conduct asks every vet practice to make emergency care available at all times for the animals in its care, and to tell clients in advance what to expect. This page is that notice, so there is no extra paperwork to sign in clinic.
If you have any questions about how this works for your pet, ask your clinic team at your next visit.
What to expect from your vet (VCNZ)Your pet is under our care if they are a current patient of any Veterinary Hospital Group clinic.
Phone your usual clinic and tell us it's an emergency. Urgent cases are seen first. If your clinic can't see you quickly, we'll help you get to another of our clinics nearby.
Phone your usual clinic. The recorded message gives the after hours emergency service we refer to, with its address and phone number. Dairy Flat provides its own on call cover for farm and lifestyle clients.
Emergency hospitals treat the most urgent patients first, so waiting times vary. Allow for travel time, and call ahead so the team can prepare for your pet.
After hours fees are set by the emergency provider and are usually higher than a standard visit. Ask them to send your pet's notes to your clinic so we can follow up.