Pet emergency

Worried about your pet? Call your nearest clinic now

If your pet is injured or suddenly unwell, phone your closest Veterinary Hospital Group clinic straight away. Calling ahead lets our team prepare for your arrival and tell you what to do on the way.

Find your nearest clinic Clinic phone numbers

When to call straight away

Signs your pet needs urgent care

If you notice any of these, phone a clinic immediately. If you are unsure, it is always better to call and ask.

Breathing and collapse

Difficulty breathing or constant panting
Collapse, fainting or sudden weakness
Seizures or fitting
Pale, blue or very red gums

Injury and poisoning

Hit by a car, a fall or a dog fight, even if they seem fine
Heavy bleeding or a deep wound
Eating something toxic, such as rat bait, slug bait, chocolate or lilies for cats
Eye injuries

Tummy and toileting

A swollen, hard belly or retching without bringing anything up
Straining to pass urine, especially in male cats
Repeated vomiting or diarrhoea, or any blood
Difficulty giving birth

Before you arrive

What to do on the way

Keep yourself safe and your pet as calm and still as possible. Our team will guide you over the phone.

Call ahead

Phone the clinic you are heading to so the team can get ready for your pet.

Keep them warm and still

Wrap your pet in a towel or blanket and move them gently. Carry cats and small pets in a secure carrier.

Bring the packaging

If you think your pet has eaten something toxic, bring the packet, plant or a photo of it with you.

Take care with injured pets

Animals in pain may bite or scratch, even if they never normally would. Handle them gently and keep your face away.

Don't give human medicines

Many human pain relievers are toxic to pets. Wait for advice from our vets.

Outside opening hours

If your clinic is closed

Phone your usual clinic and listen to the recorded message for the latest after hours instructions. Our Dairy Flat clinic provides on call cover for its farm and lifestyle clients.

For life threatening emergencies when our clinics are closed, please go directly to your nearest after hours emergency veterinary hospital.